Terms & Conditions

Web Site Access

1.1   It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]


1.2  This Website may be used for your own private purposes and in accordance with these terms of use.

1.3  You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.


1.4   All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5   Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice. 


1.6    Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy . 

1.7   When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8  We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.


1.9  Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11  By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.


1.12  Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.13   All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.


1.14   We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.15   Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

The buyer also agrees to pay all return postage costs.


Our business’s name is: Rock Vape Ltd

Our business address is: Unit 5, Stalham Way, Chignault Innovation Zone, Ilford, Essex, IG6 2GE.

Our contact details are:  support@rockvape.co.uk

All orders are accepted and executed on the understanding that the Purchaser is bound by the following conditions of sale, which shall constitute a binding contract, except where specifically varied in writing. In the event of the customer’s order containing conditions contrary to these conditions of sale they are not accepted without written consent from the Company. The word "Company" in the following clauses means Rock Vape Limited. The phrase "our web site" refers to www.rockvape.co.uk


1.1 Orders placed via our web site will be treated as firm orders and processed accordingly. Requests for quotations must be made by email.

1.2 Unless confirmation of telephone orders is clearly marked on the official orders the Company will accept no responsibility for duplication of despatch.


2.1 Prices shown on our web site are in UK Sterling. Changes in quantity may affect price. The Company reserve the right to vary prices without notice and to charge the Purchaser the price ruling at date of despatch. All prices on product pages are shown exclusive of VAT which will be charged at the current rate.2.2 Web site prices may vary from issued price list prices, where a price is lower on the web site, the lower price only applies to orders placed and processed via the web site.

2.3 Discount Codes or Promotion Code will apply as per the offer details. Each code is valid only for the period shown. The Company reserves the right to cancel, modify or amend any promotion without notice.


3.1 Every endeavour will be made to maintain delivery dates but no responsibility for later delivery due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract. Items quoted ex-stock for next day delivery are subject to prior sale.

3.2 Offline orders (ie orders placed by telephone, fax or post) carry a postage and packing charge which is detemined by the value or weight of the goods. Special Delivery arrangements at the request of the Purchaser will entail additional carriage charges. 


No responsibility is accepted for contingencies arising from errors and omissions in data, specifications or prices from our web site Company quotations or catalogues.


If you wish to cancel an order or return an item please use our contact us page and following the instruction. 

5.1 General Returns

All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to cancel your order within 14 days from delivery of the goods for a full credit or refund less any applicable delivery charges providing:

A) The goods must be unused* and ‘as new’ in their original packaging including all manuals and accessories, the packaging must be in pristine condition and any items must be unused and still sealed .Please note: "Unused" means unused, it doesn’t mean opened, used for a few days and then reboxed.

B) Any items with broken security seals or have been unpacked from their original packaging will be deemed "used" and will not qualify for a refund or credit. Consumables of any type are non returnable once opened.

C) You must notify us within 7 days from date of delivery and we will give you a Returns Reference Number this will be valid for 14 days, within this time it will be your responsibility to return the goods to us at your own cost and risk. We will not accept goods back after the 14 day period. 

D) You are responsible for the cost of returning the item(s) unless the item(s) are proven faulty.

If goods are received back with missing or used consuables (such as juices, clearomizers etc) or accessories, the cost of the accessories will be charged to you or we may reject the return entirely.

Goods received back in any condition other than ‘as new’ will be returned back to you at your cost or made available for you to collect.

5.2 Faulty Returns

Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly via email.

If the item needs to be returned you may either return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty we will authorise one of the following options 1. A replacement – dispatched as soon as possible at no cost to you.

2. A repair – the repaired item will be shipped to you at no cost to you.

If the item is not found to be faulty it will be returned to you at your cost. The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery.

This returns policy does not affect your legal rights.

Responsibility for carriage costs - Faulty Goods - If an item is faulty during its warranty period we will pay the cost of the return carriage up to a maximum of £5.00.

Cancelled orders - If you wish to return goods from a cancelled order you will be responsible for the cost of the return carriage. We recommend you use a signed for, secure service. Proof of posting will not be accepted as proof of delivery.


A charge may be made for Inspection Certificates where order values are less than £100 ex VAT.


Unless claims for shortages or damage are notified in writing to the carrier and the Company within three days of receipt no liability will be accepted by the Company. In the event of non-delivery the carrier and the Company must be advised in writing within ten days from receipt of the Company’s invoice.


Full payment must be cleared before items are sent.

Rock Vape Ltd cannot be held responsable for payments not clearing in a timely manner via Financial institions.

8.1 Payment is to be made prior to goods being dispatched unless otherwise agreed (see 8.2). We accept most credit and payment cards and Paypal. Special order items, bespoke or custom made products must be paid for prior to delivery and in some cases prior to production, these items are non returnable/non refundable, however your statutory rights are not affected.

8.2 A Credit account may be opened for Purchasers who furnish satisfactory references or meet the required monthly minimum order values as requested by the Company.

8.3 Settlement terms are strictly net 30 days account. The company has the right to change the terms of credit.

8.4 The Company shall have the right to suspend delivery and also at its discretion to terminate the contract in respect of and undelivered goods if the customer fails to comply with the terms as in clause 8.2 or Creating an account on the rockvape.co.uk website does not automatically qualify you for a 30 day credit account.


The ownership of the goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contract have been paid.


Any liability which we may incur to you in contract or tort (including liability in negligence) arising out of or as a result of:

10.1 Any failure to supply or deliver goods;
10.2 Any delay in delivery of goods;
10.3 Any defect in any goods or service; 
10.4 failure of a product to perform where liability for testing for suitability lays with you;

shall be limited to the purchase price of the goods in question. Your statutory rights are not affected.


You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which we may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the state, conditions or use of goods (including, without limitations, goods resold to third parties whether or not despatched directly to third parties at your request) or in any other way relating to the goods.


12.1 These conditions of sale shall be construed in accordance with the laws of England and if any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.

12.2 We shall incur no liability for failure to perform our obligations thereunder due to the existence of circumstances which we have not caused and which are beyond our control.